Privacy practices

What this page covers

This page explains what information Valdez Plumbing handles when you visit valdezplumbingca.com or call us, and how we use it.

Information you give us on a call

When you call, we note your name, address, phone number and a description of the plumbing problem so we can send a plumber, prepare the right parts and follow up on the job. We keep job records for questions about past work, permits and our own accounting.

No forms on this website

This website does not have contact, booking or quote forms and does not ask you to type in personal information. The only way we collect details is when you call us.

Website visits

Like most websites, our host keeps basic server logs (such as IP address, browser type and the pages requested) to keep the site secure and working. We do not sell these logs or use them to build profiles of visitors.

Our pages load fonts from Google Fonts, which means your browser contacts Google's servers. The office map is only loaded from Google Maps if you press the button to show it.

How we share information

We share job information only as needed to do the work: for example with a city building department for a permit, with a utility such as LADWP or SoCalGas when a service shutoff or inspection is needed, or with a trusted local plumber if we forward a call on a day every one of our plumbers is busy. We do not sell personal information.

Your choices

You can ask us what information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it, by calling (818) 806-6494. California residents have rights under the California Consumer Privacy Act, and we will honor them.

Changes

If we change how we handle information, we will update this page and the date at the top.